Busan is good

Busan Establishes 2025 Proactive Administration Action Plan to Foster a Culture of Active Public Service

내용

The Busan Metropolitan City (Mayor Park Heong-joon) announced the establishment of its “2025 Proactive Administration Action Plan,” aimed at fostering a culture of challenge among public officials and supporting them through appropriate rewards and protections to enhance citizen satisfaction and city competitiveness.

This year’s action plan includes 6 strategic goals and 26 specific implementation tasks:
① Creating a culture of proactive administration led by agency heads
② Strengthening incentives for proactive public officials
③ Expanding protection and support for proactive public officials
④ Preventing and eliminating passive administration
⑤ Enhancing education and communication
⑥ Strengthening public outreach

---

① Creating a Culture of Proactive Administration Led by Agency Heads

• ●Establish collaboration systems between dedicated departments and internal/external stakeholders

• ●Reorganize and reappoint members of the Proactive Administration Committee to enhance expertise

• ●Activate the committee to support decisions in cases involving regulatory ambiguity or unclear laws, and develop clear guidelines for decision-making

② Strengthening Rewards for Proactive Public Officials

• ●Increase monetary awards and expand eligibility for fast-track promotions

• ●Allow departments to nominate additional cases for special promotion consideration even if not selected initially

• ●Expand the Proactive Administration Mileage System to provide small but immediate rewards such as local currency (Dongbaekjeon) and digital coupons tailored to recipient preferences

• ●Introduce an appeals review panel for disputes over mileage evaluations

③ Expanding Protection and Support for Proactive Public Officials

• ●Operate a “Proactive Administration Protection Guide” with legal advisory support

• ●Establish systems such as a “Proactive Administration Immunity Protection Officer” to support exemption reviews and safeguard officials' rights

• ●Implement “Pre-Consulting Audits” for legality and validity of administrative actions, especially regarding permits and regulations

• ●Provide incentives for outstanding employees

④ Preventing and Eliminating Passive Administration

• ●Regularly inspect and analyze reports filed through the “Passive Administration Reporting Center” and share case studies

• ●Take disciplinary action based on established guidelines when passive behavior causes public inconvenience

⑤ Promoting Proactive Administration Education and Communication

• ●Expand “Proactive Administration Liaison Meetings” with local governments, public corporations, and affiliated agencies

• ●Host joint workshops to share best practices and progress

• ●Introduce new training programs and workplace education to instill a proactive mindset across all employees

⑥ Strengthening Public Outreach

• ●Conduct “Proactive Administration Promotion Campaigns” to boost citizen awareness

• ●Increase frequency of promotional videos from once a year to twice a year for timely communication

• ●Publish casebooks, distribute commemorative items, run SNS campaigns, and publish the monthly “Proactive Administration Bulletin” highlighting key city initiatives

---

Lee Kyung-duk, Director-General of Planning at the City of Busan, stated,
“As we mark the 30th anniversary of local autonomy, it is essential to foster a culture where public officials can act boldly with autonomy and responsibility.”
He added, “We will make every effort to support challenge, encourage practical implementation, and build an active and action-oriented public service culture.”