Call center builds a bridge of communication
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Average of 564 consultations a month marks 110 percent increase over 2010
The foreigner call center, located on the 13th floor of the National Pension Service.
The foreigner call center, operated by the Busan Foundation for International Activities (BFIA), is playing an important role in helping Busan’s foreign residents overcome problems and settle down in the city.
Ever since the call center moved to the Busan Global Center in March, the number of consultations has risen sharply to 691 in March, 613 in April and 797 in May. This has raised the monthly average for the year to 564.
The center’s reputation for offering sound advice has spread quickly among the foreign community, which-along with the move to the new premises-has resulted in the significant growth in interest over the past few months.
To deal with issues ranging from wages and employment to marriage and divorce, the center contacts specialists including labor attorneys and other lawyers.
Other service such as translation, interpretation, and information related to daily life, tourism and business have also been central in drawing more inquiries.
While Chinese residents commonly inquire about immigration and visa issues, native English speakers are more likely to ask for information pertaining to daily life.
Residents from Indonesia and Vietnam tend to have inquiries about employment and wages, and Russian visitors generally asked for help in translation, interpretation and daily life issues.
Located in the Busan Global Center on the 13th floor of the National Pension Service, the center provides consulting in Chinese, Vietnamese, Indonesian, Korean, Uzbek, English and Russian.
Including one Korean, there are now four full-time members of staff at the call center, which is open from 9:30 a.m. to 6:30 p.m., Monday to Saturday.
Any foreign residents who need help can just call (1577-7716) and choose the language they would like to receive their consultation in.
The Source of News: Dynamic Busan
