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Busan Metropolitan City to Launch Korea’s First AI-Based One-Stop “Find Ancestral Land” Service

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Busan Metropolitan City, led by Mayor Park Heong-joon, announced that it will promote Korea’s first customized guide and one-stop information service for the “Find Ancestral Land” program by incorporating generative artificial intelligence (AI) technology.

This initiative was designed to standardize cadastral computerized data operations, which have become increasingly complex due to the expansion of online applications and other factors, and to transform existing public services, which previously provided only fragmented information, into a more user-centered service.

The key components of the initiative are the operation of customized AI guidance and the provision of a one-stop information service.

Regarding the Customized AI Guide, Busan Metropolitan City will reduce discrepancies in administrative practices by distributing an “Administrative AI Practical Guide” to district and county offices. The guide utilizes Retrieval-Augmented Generation (RAG)-based AI and incorporates relevant regulations and guidelines. In addition, a separate “Public AI Information Guide” will be developed so that citizens can conveniently receive information on required documents and administrative procedures 24 hours a day through the city website and other channels.

Under the One-Stop Information Service, the city will move beyond simply providing lists of land parcels. It will instead offer a comprehensive package including a “Comprehensive Land Information Guide” containing the relevant land’s spatial information, such as aerial photographs, continuous cadastral maps, and road-view images, as well as confirmation of registration details. A “Real Estate Inheritance Registration Guide” will also be provided to help citizens exercise their property rights more effectively.

The city is currently conducting a pilot operation of the “Administrative AI Practical Guide” across all 16 districts and counties. Based on feedback from the field, the system will be further enhanced and is scheduled to be expanded and distributed nationwide as a standard model for local governments in September.

In addition, the “Public AI Information Guide,” which is also currently being operated on a pilot basis, can be accessed immediately through a QR code on the Find Ancestral Land webpage of the Busan Metropolitan City website at https://www.busan.go.kr/depart/abcomplaints05.

Baek Myung-gi, Director General of the Urban Planning Bureau of Busan Metropolitan City, stated, “By proactively introducing AI technology into public administration, we will improve the efficiency of government operations and significantly enhance citizen satisfaction.” He added, “We will continue expanding customized cadastral administration services to better protect citizens’ property rights.”