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Foreign residents are able to use the following telephone services for living tips, administrative advice, and immigration inquiries.

Busan Foreign Residents Call Center

1600-0051

It is a multilingual hotline that offers support on living, immigration, and employment matters, including interpretation and translation. Personalized consultations may also be arranged.

Eligibility
Foreign residents, as well as Korean nationals interacting with foreigners
Languages (9)
Korean, English, Chinese, Vietnamese, Myanmar, Russian, Uzbek, Indonesian, Ukrainian
Hours
Sunday–Friday, 09:00–18:00 (Lunch break: 12:00–13:00) ※ Closed on Saturdays and public holidays Sundays: Korean, Myanmar, Chinese, Vietnamese (limited to basic requests)
Operators
Busan Global City Foundation, Busan Foreign Residents Center, Busan Support Center for Foreign Workers, Busan International Student Support Center (Study Busan Hub)

Busan 120 Call Center

120

As the Busan City Hall help desk, multilingual guidance about administrative and day-to-day information (passports, civil petitions, tourism, public transportation) is available here.

Hours
Weekdays (Monday–Friday), 09:00–18:00
Languages
English, Chinese, Vietnamese, Indonesian, Russian, Uzbek
Operator
Busan Global City Foundation
Website
https://www.busan.go.kr/minwon/callguide04

Immigration Contact Center

1345

Under the Ministry of Justice, this multilingual resource assists foreigners with visas, immigration, residency, and administrative areas related to life in Korea.

Languages
20 (Korean, English, Chinese, Vietnamese, and more)
Hours
Weekdays, 09:00–22:00 ※After 18:00: Korean, English, and Chinese only
Phone Number
- Within Korea: 1345 (no area code) - From overseas: +82-1345
Operator
Ministry of Justice
Website
https://www.moj.go.kr/moj/196/subview.do