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Busan Metropolitan City Launches Citizens’ Grievance Redress Committee to Protect Citizens’ Rights

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Busan Metropolitan City (Mayor Park Heong-joon) announced that it has officially launched the Busan Metropolitan City Citizens’ Grievance Redress Committee and commenced full-scale operations to protect citizens’ rights and ensure the fair resolution of grievance complaints.

In accordance with the Anti-Corruption and Civil Rights Commission Act and the Ordinance on the Establishment and Operation of the Busan Metropolitan City Citizens’ Grievance Redress Committee, the city has formed the committee and appointed experts from various fields, including welfare, law, administration, architecture, and taxation, as members. The members’ term of office will be four years beginning today (June 17).

The city will hold an appointment ceremony for the committee members at City Hall at 11:00 a.m. today (June 17) and present them with certificates of appointment.

The ceremony will be attended by Vice Mayor for Administrative Affairs Kim Kyung-duk, the Chair of the Audit Committee, and members of the Citizens’ Grievance Redress Committee. Participants will share the committee’s operational direction and future activity plans and discuss procedures for investigating and handling grievance complaints.

The Citizens’ Grievance Redress Committee will investigate and handle citizens’ grievance complaints arising from unlawful, unjust, passive, or otherwise unreasonable actions by administrative agencies and irrational administrative systems. It will also perform functions such as recommending corrective actions, expressing opinions, mediating settlements, and recommending institutional improvements to administrative agencies.

In particular, the committee will go beyond simply handling complaints and will serve as a citizens’ rights protection body that mediates conflicts between citizens and administrative agencies while improving recurring and structural issues.

Meanwhile, the city has been pursuing the necessary procedures in stages since last year (2025) to ensure the stable launch of the Citizens’ Grievance Redress Committee.

Following the establishment of the committee’s installation and operation plan in June of last year, the city enacted and promulgated the Ordinance on the Establishment and Operation of the Busan Metropolitan City Citizens’ Grievance Redress Committee in October, thereby creating an institutional foundation for the committee.

Subsequently, between February and March of this year, the committee was formed with experts from various fields recommended by specialized organizations, and after obtaining the consent of the City Council, the approximately one-year preparation process was completed.

The city expects that the launch of the Citizens’ Grievance Redress Committee will provide more professional and impartial solutions for grievance complaints that were difficult to resolve through existing administrative procedures alone and contribute to the realization of citizen-centered and trusted public administration.

Mayor Park Heong-joon stated, “The Citizens’ Grievance Redress Committee is an important rights protection body that listens even to the smallest voices of citizens and serves as a bridge between citizens and the administration. Going forward, we will actively resolve a wide range of grievance complaints from the citizens’ perspective and do our utmost to improve recurring irrational systems and practices.”