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Busan Metropolitan City Holds the 2025 Contact Center Wellness Workshop, Offering a Day of Healing and Connection

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Busan Metropolitan City (Mayor Park Heong-joon) announced that it will hold the “2025 Contact Center Wellness Workshop” today (27th) at 6:30 p.m. in the Conference Hall of the Busan Port International Exhibition & Convention Center, in cooperation with the Busan Contact Center Council (Chair Seong Seung-mo), for contact center employees currently working in Busan.

Mayor Park Heong-joon, Seong Seung-mo, Chair of the Busan Contact Center Council, and more than 500 counselors from 21 local contact center companies will participate in the event.

This workshop has been organized to express gratitude for the dedication of local contact center workers and to help relieve work-related stress while supporting the renewal of their professional competencies and empathy skills.

The workshop will proceed with an awards ceremony for outstanding companies and counselors, followed by a special lecture.

During the awards ceremony, one outstanding company and 17 long-term outstanding counselors will be recognized with citations from the Mayor and the Chair of the Busan Contact Center Council. The company selected as outstanding is Hunect Co., Ltd., a major operator of contact centers in Busan that provides customer service for companies such as Woowa Brothers Corp. and Air Seoul Co., Ltd., while also contributing to the creation of quality local jobs. The long-term outstanding counselors, who have contributed to improving consultation quality and enhancing customer satisfaction through their many years of dedicated service, include five recipients of the Mayor’s citation and twelve recipients of the Council Chair’s award.

For the special lecture, Dr. Lee Gwang-min, a psychiatrist actively working in the field of emotional recovery and psychological care, will deliver a talk titled “My Prescription for Emotional Self-Care,” offering practical guidance to help counselors effectively manage and recover from the stress and emotional fatigue experienced in their daily work.

Meanwhile, the Busan Contact Center Council, which is hosting the workshop, was established in 2006 and has been carrying out various initiatives such as training and healing programs, employment support, and industry network development to enhance the welfare and professional capabilities of contact center workers in the region.

Chair Seong Seung-mo stated, “Each and every contact center employee plays a vital role in connecting citizens and businesses at the forefront of the service industry,” adding, “The Council will continue gathering voices from the field to support counselors so they can work with pride, while further strengthening collaboration among member companies.”

Mayor Park Heong-joon plans to emphasize, “To deliver satisfaction and inspiration to customers, the well-being of counselors must come first,” and reiterate, “Busan Metropolitan City will continue to improve working conditions, ease the burdens of family and childcare, and actively support the sustained growth of the contact center industry by creating an environment where counselors can work with stability.”