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Busan Metropolitan City Wins Minister of the Interior and Safety Award at Local Government AI Best Practices Presentation Competition

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Busan Metropolitan City, led by Mayor Chun Jae-soo, announced that it received the Minister of the Interior and Safety Award at the 43rd Local Government AI Best Practices Presentation Competition, held over two days from September 10 to 11.

The Local Government AI Best Practices Presentation Competition is held annually by the Ministry of the Interior and Safety to share and disseminate outstanding AI and digital initiatives implemented by local governments nationwide and to promote AI- and digital-driven innovation in local administration.

This year, 24 best practices submitted by local governments nationwide underwent preliminary screening, including document review and public evaluation. Eight cases were selected for presentation, and the final award recipients were determined through expert review and evaluations by on-site participants.

At the competition, Busan Metropolitan City presented its case, “Development and Enhancement of the Busan-style AI Service, AI Bugi Jumugwan.”

“AI Bugi Jumugwan,” Busan’s AI service, is an administrative AI service powered by generative AI that supports a wide range of administrative tasks, including answering questions on administrative knowledge, drafting documents, searching for and analyzing external materials, and assisting with budget-related work.

In particular, the service differentiates itself from conventional generative AI services by applying retrieval-augmented generation, or RAG, technology that connects internal administrative data with generative AI. When employees ask work-related questions, the system searches and analyzes relevant administrative materials and generates answers based on them, enabling employees to obtain the information they need more quickly and effectively.

The City has also continuously expanded and enhanced the service beyond simple question-and-answer functions to support practical administrative tasks such as document preparation, information searches and analysis, and budget-related work. These improvements are designed to reduce employees’ repetitive workloads and enhance overall work efficiency.

The initiative received high marks for integrating generative AI into actual administrative work, supporting employees in their use of AI, and accelerating AI-based innovation in public administration.

Building on this award, Busan Metropolitan City plans to further expand administrative innovation through the use of AI.

Heo Nam-sik, Director General of the Administrative Autonomy Bureau, said, “This award recognizes the achievements of Busan Metropolitan City in actively incorporating AI into public administration and putting it to practical use in day-to-day work. We will continue to enhance Busan’s AI services to improve employees’ work efficiency and develop intelligent administrative services whose benefits can be felt directly by citizens.”