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Busan Metropolitan City Operates “I-Sarang Call,” a Child-Rearing Counseling Hotline for Parents and Children Residing in Busan

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The Busan Metropolitan City Comprehensive Child Protection Center operates the “I-Sarang Call” counseling hotline year-round to support positive parenting among Busan residents and help prevent problems affecting children and families.

“I-Sarang Call” provides parents, children, and others residing in Busan with comprehensive counseling and information on all aspects of child-rearing, as well as counseling on a wide range of concerns arising during the parenting process and coaching on effective parenting methods.

Counseling is available by phone at 051-242-2000 or through in-person consultations by advance reservation. The service operates from 10:00 a.m. to 6:00 p.m. on weekdays and from 10:00 a.m. to 2:00 p.m. on Saturdays. Counseling is available to parents, children, grandparents, relatives, and staff members of relevant organizations.

When necessary following counseling, specialized services are provided free of charge, including psychological assessments, developmental assessments, behavioral and temperament assessments, parenting coaching, parent education, and picture-book therapy.

Through professional counseling on the wide range of parenting issues that may arise at different developmental stages from infancy and early childhood through adolescence, “I-Sarang Call” helps parents understand their children’s development and behavior, identify appropriate parenting approaches, and address difficulties arising in the parenting process at an early stage.

When professional psychological services are deemed necessary following counseling, psychological assessments, including the Child Personality Rating Scale and Parenting Attitude Test, are first administered to professionally analyze the characteristics of both the child and the parent.

Based on the results of the analysis, those who wish to do so are supported in participating in customized programs such as parenting coaching, parent education, and picture-book therapy. Child development assessments and behavioral and temperament assessments are also provided free of charge.

Through “I-Sarang Call,” the Center expects to strengthen parents’ parenting capabilities by helping them find their own solutions to a wide range of concerns encountered during the parenting process, while also contributing to the prevention of conflict within families.

Jeon Jin-uk, Director of the Busan Metropolitan City Comprehensive Child Protection Center, said, “Difficulties encountered during the parenting process can vary depending on a child’s stage of development and each family’s circumstances.” He added, “We will continue our efforts to ensure that residents can access a wide range of information and the services they need at any time through I-Sarang Call.”