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Busan Metropolitan City Launches Pilot Operation of AI-Based Childcare Voicebot

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Busan Metropolitan City, led by Mayor Chun Jae-soo, announced that it will pilot the AI-based automated consultation system Busan Childcare Voicebot through November 30 to ensure uninterrupted access to childcare information during gaps in administrative services, including at night, on weekends, and on public holidays.

The Busan Childcare Voicebot is an AI-based service that integrates previously dispersed information across six childcare service categories, enabling residents to find information on the childcare facilities they need quickly and easily, anytime and anywhere.

Anyone requiring childcare services can receive real-time, personalized childcare information via mobile text message with a single phone call, 24 hours a day, 365 days a year.

The service covers six categories: the in-home Childcare Service and five facility-based services - Hourly Childcare, 365 Open Hourly Childcare Centers, Community Child Centers, All Together Care Centers, and After-School Academies.

The service is simple to use. Call the main number at 1551-1265, also designated as the Childcare Line, and provide information such as the child’s age, preferred service hours, and area. The Busan Childcare Voicebot will then send childcare information tailored to the caller’s circumstances via mobile text message.

Busan Metropolitan City trained the AI system through approximately 1,500 tests conducted with representatives of facilities responsible for the six service categories. Feedback from the field identified during preliminary inspections was also incorporated to enhance the system’s overall quality.

During the pilot period, Busan Metropolitan City plans to conduct an intensive analysis of actual inquiry types and consultation history data.

To incorporate residents’ firsthand feedback arising from their use of the service, the city will continuously collect satisfaction ratings and suggestions for system improvements through an external link included in the text messages.

The feedback received will be actively used as baseline data for system improvements. Busan Metropolitan City plans to officially launch the service after continuously updating facility information.

Kim So-young, Director-General of the Women and Family Affairs Bureau, said, “Through the pilot operation of the Busan Childcare Voicebot, the first service of its kind in the nation, we will dramatically improve access to childcare information.”

She added, “Through rigorous verification and the advancement of intelligent consultation scenarios, we will establish a smart childcare system that residents can trust and use with greater satisfaction.”