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Busan Metropolitan City Establishes and Implements the “2026 Artificial Intelligence Administration Implementation Plan” to Realize Intelligent Administration

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Busan Metropolitan City (Mayor Park Heong-joon) announced that it has established the “2026 Busan Metropolitan City Artificial Intelligence Administration Implementation Plan” to systematically introduce and expand artificial intelligence (AI) across all areas of administration and will move forward in earnest to realize intelligent administration.

This implementation plan is a comprehensive annual plan formulated pursuant to Article 5 of the “Ordinance on the Creation of Artificial Intelligence Administration of Busan Metropolitan City.” It focuses on enhancing the efficiency of administrative work through the use of AI technology and expanding administrative services that citizens can experience in their daily lives.

Under the vision of “A Global AI-Powered Intelligent Administration City Growing Together with Citizens,” the City has set two key priority tasks: ▲ AI-based intelligent administrative innovation ▲ Expansion of empathetic AI that transforms daily life, and plans to implement a total of 38 detailed tasks in phases.

In the field of AI-based intelligent administrative innovation, the goal is to internalize AI across all areas of administration to innovate work processes and establish a more efficient and reliable administrative system.

To this end, the City will enhance Busan-style AI administrative services and build a general-purpose AI work support environment to improve the productivity of public officials. It will also expand AI infrastructure to establish a stable foundation for AI utilization.

In addition, the City plans to foster practice-oriented AI talent by strengthening AI competency training for public officials and operating AI study groups, while simultaneously implementing ethical guidelines for the use of generative AI and reinforcing personal information protection.

In the field of expanding empathetic AI that transforms daily life, the City will broaden AI services in areas closely related to daily life, such as civil complaints, welfare, jobs, and tourism, so that citizens can tangibly experience change.

In the welfare and care sector, the City will provide a 24-hour AI chatbot and an integrated care information service to ensure that citizens can easily access necessary information at any time. It will also apply AI and Internet of Things (IoT)-based safety monitoring at residential facilities for persons with disabilities and support sites for vulnerable groups to enhance the quality and safety of care.

In the employment sector, the City will improve convenience for job seekers by providing AI-based job information and customized counseling. In the culture and tourism sector, it will introduce an AI service that analyzes users’ interests and borrowing histories to recommend customized books, and expand support for AI-based foreign-language menu production for restaurants, thereby further enhancing convenience for citizens and international visitors.

Furthermore, in the fields of disaster, safety, transportation, urban management, and industry, the City will establish a system that utilizes AI-based analysis and predictive technologies to detect accidents and risk factors in advance and respond proactively.

The City will expand the use of AI in areas directly related to citizen safety, including AI safety monitoring for the prevention of fires in traditional markets, intelligent traffic management that predicts congestion and accident risks, and AI-based safety management that detects early signs of abnormalities in bridges and urban facilities.

Through these efforts, the City plans to promote AI administration that enables citizens to experience safety and convenience in their daily lives by accelerating disaster response and improving the efficiency of urban operations.

Park Geun-rok, Director General of Administrative Management Bureau, stated, “This Artificial Intelligence Administration Implementation Plan aims to innovate work processes by internalizing AI throughout administration and to realize administration that citizens can genuinely experience,” adding, “We will continue to enhance the convenience and satisfaction of administrative services through AI administration that citizens can experience in their daily lives.”