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Busan Metropolitan City Becomes the First Local Government to Establish Its Own Online Civil Service Window to Minimize Citizen Inconvenience

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Busan Metropolitan City (Mayor Park Heong-joon) announced that it will establish its own online civil service window for the first time among local governments, to ensure continuity of online petition services and minimize citizen inconvenience in response to the prolonged suspension of the National Petition Portal system.

The online window will undergo a pilot operation from October 10 to 12, before the full service officially begins on October 13.

Following the fire at the National Information Resources Service on September 26, the National Petition Portal service was suspended. While the city has been operating offline petition counters in the meantime, delays in the restoration of services are expected. To alleviate inconvenience for citizens and enhance trust in civil services, the city promptly began developing its own system.

Once launched, the window will enable one-stop service for all matters under Busan Metropolitan City’s jurisdiction through dedicated menus within each institution’s website (Busan Minwon 120, Fire & Disaster Headquarters, and Busan Water Authority).

Through the online petition service of Busan Minwon 120, citizens will be able to submit various requests such as suggestions, inquiries, and grievances, and relevant departments will respond online. Similarly, the “Fire & Disaster Headquarters Petition Consultation” and the “Busan Water Authority Citizen Participation” sections will allow citizens to file petitions online and receive results in each specialized field.

With this system, the city expects to provide the same level of service to citizens as previously available through the National Petition Portal.

Access routes:

• ●Busan Minwon 120: www.busan.go.kr/minwon → Petition Application → Integrated Petition

• ●Fire & Disaster Headquarters: 119.busan.go.kr → Civil Service → Petition Consultation

• ●Busan Water Authority: www.busan.go.kr/water → Citizen Participation → “Suggestions for the Water Authority”

Overview of Busan Metropolitan City’s Independent Civil Service Window

Division	Number of Petition Types	Details
Busan Minwon 120	7	Integrated Petition Application; Report on Traffic Inconvenience; Report on Courteous/Discourteous Service; Suggestions; City Administration Monitoring; Audit Committee Reports
Fire & Disaster Headquarters	1	Illegal Parking in Fire Lanes; Obstructions in Emergency Escape Routes
Busan Water Authority	1	Water Billing; Tap Water Quality; Water Meter; Leakage; Valve Maintenance

In preparation for full-scale operation, the city will actively promote the new online civil service window to citizens, provide training to all employees, and distribute detailed manuals to ensure prompt and accurate processing of petitions.

Further information can be found in the announcements posted on each institution’s website (Busan Minwon 120, Fire & Disaster Headquarters, Busan Water Authority). For phone inquiries, citizens may contact the Integrated Civil Service Division at 051-888-1462.

Mayor Park Heong-joon stated, “In the face of the prolonged suspension of the National Petition Portal, we established our own online civil service window to minimize inconvenience for citizens and provide faster service. Busan Metropolitan City will continue to devote itself to citizen-centered civil services.”