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Safety, Transportation, and Tourism Information at a Glance… Busan Metropolitan City Launches Comprehensive Information Platform for the “BTS World Tour Arirang in Busan” Concert

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Busan Metropolitan City (Mayor Park Heong-joon) announced that it will officially launch and operate an online comprehensive information platform (hereinafter referred to as the “information platform”) starting today (June 5) in conjunction with the “BTS World Tour Arirang in Busan” concert scheduled for June 12 and 13.

The integrated information platform is being introduced to maximize information accessibility and convenience for domestic and international visitors traveling to Busan during the concert period, while also enhancing the city’s brand image.

The platform will provide customized information by category through the Busan Metropolitan City official website and the Busan Tourism Organization’s Visit Busan platform.

The two information platforms will operate in close coordination, allowing users to seamlessly move between them and obtain the information they need regardless of which website they access first.

The City’s information platform (busan.go.kr/intobusan-BTS-BOF) is designed to prevent confusion caused by fragmented information during large-scale events with high visitor concentrations. Beyond providing concert-related guidance, it integrates essential administrative information to improve user convenience and intuitive access to information.

The City’s official website will offer concert information for events held at Busan Asiad Main Stadium, along with essential safety and public health information for residents and visitors, reflecting the characteristics of large-scale events involving significant crowd concentrations. Users can access guidance on crowd safety measures, locations of emergency hospitals and pharmacies, and heatwave response guidelines.

To support smooth visitor transportation, the platform will also provide advance information on access routes, extended operating hours and increased service frequencies for nearby urban railway lines, parking locations at major transportation hubs, luggage storage facilities, and lost-and-found services, delivering comprehensive administrative support for a comfortable concert experience.

In particular, to address chronic issues such as price gouging, which are frequently raised during major events and negatively affect visitor satisfaction, a “Tourism Inconvenience Reporting Center” section will be prominently featured throughout the platform.

Through this service, reports concerning illegal or unfair practices related to tourism facilities and services, price gouging, unfriendliness, and various other visitor inconveniences will be actively received and processed. The City also plans to utilize the collected information in developing future policies aimed at improving satisfaction among international visitors.

To enable concertgoers to access the integrated information platform immediately through their mobile devices while on-site, the City will utilize a wide range of online and offline communication channels. All information will also be provided in English.

Banners containing QR codes will be installed at major gateways, tourist concentration areas, and locations near the main concert venue. The platform will also be accessible through welcome kit cards distributed to visitors and official information leaflets.

Meanwhile, the City is promoting a “Festivalizing the Entire City” project that transforms Busan into a single large-scale cultural and tourism venue through extensive tourism content, allowing fans and visitors to enjoy immersive experiences throughout the city.

Through the Visit Busan tourism portal (visitbusan.net), visitors can access recommended travel itineraries, theme-based event information, and downloadable digital leaflets related to tourism and gastronomy.

In addition, visitors can find information about welcome centers and Busan tourism promotion halls established to foster a welcoming atmosphere for concert attendees, as well as detailed information on various linked events and festivals taking place across the city, including landmark illumination displays and special nighttime performances.

Mayor Park Heong-joon stated, “The ‘BTS World Tour Arirang in Busan’ concert will be a landmark event that draws global attention to our city. By establishing an integrated online information platform that is easily accessible to all domestic and international visitors, we will further solidify Busan’s reputation worldwide as a safe, enjoyable tourism city that people will want to visit again.”