Daily Busan
For international residents, getting the help you need just got easier
Busan City is unifying its customer service hotlines for international residents, streamlining phone-based consultations, and eliminating the confusion caused by multiple contact numbers for different types of inquiries.
The new system is a significant step toward creating a comprehensive, one-stop service for the city’s growing international community. By consolidating services previously managed by various institutions, the initiative aims to provide consistent, efficient support for issues related to employment, visas and daily life, all through a single phone number.
The city will implement standardized consultation guidelines across the unified service to ensure accurate and reliable assistance.
A pilot program for the "One Number Consulting System" is scheduled to launch by the end of the year, with additional details to be released in the second half of 2025.
<Today's Vocabulary - 오늘의 단어>
unify: 통합하다 hotline: 상담 전화 streamline: 간소화하다 eliminate: 제거하다 confusion: 혼란 comprehensive: 포괄적인 consolidate: 합치다 institution: 기관 standardized: 표준화한 reliable: 믿을만한
Editor: Song Soomi
Copy Editors: Ryu Hyoseung, Anton J. Mapoy